Placing An Order
Order success & failure
How long will my order take to reach the store?
The delivery time for all Click & Collect orders can vary between 1-4 days. You will be notified by email (and by text to the mobile number provided to us during checkout) when the order has been dispatched, and again once it has reached our store and is ready for collection.
When will I know my order is ready for collection from the store?
You will receive an email (and by text, to the mobile number provided to us during checkout) confirming that the goods are ready for collection as soon as your order has arrived at your selected store.
How long will my order be held at store?
Orders will be held at your selected store for a period of 7 calendar days from the date you receive notifications that they are ready for collection.
What happens if I do not/ am unable collect?
Orders sent to a Molton Brown store that are not collected within 7 calendar days will automatically be refunded in full to the payment method used at purchase. Please note refunds can take 5-7 workings days to show on your account.
What if I no longer require the order?
Please refer to our Returns Policy or contact our Customer Service Team via email at customerservice@moltonbrown.com or by Freephone at +44 (0) 808 1781188. Our lines are open 8am - 6pm (UK Time) Monday to Friday.
Gift packaging
Please refer to our Returns Policy or contact our Customer Service Team via email at customerservice@moltonbrown.com or by Freephone at +44 (0) 808 1781188. Our lines are open 8am - 6pm (UK Time) Monday to Friday.
Promo codes & discounts
How long will my order be held at store?
Orders will be held at your selected store for a period of 7 calendar days from the date you receive notifications that they are ready for collection.
What happens if I do not/ am unable collect?
Orders sent to a Molton Brown store that are not collected within 7 calendar days will automatically be refunded in full to the payment method used at purchase. Please note refunds can take 5-7 workings days to show on your account.
What if I no longer require the order?
Please refer to our Returns Policy or contact our Customer Service Team via email at customerservice@moltonbrown.com or by Freephone at +44 (0) 808 1781188. Our lines are open 8am - 6pm (UK Time) Monday to Friday.
Customer help
When will I know my order is ready for collection from the store?
You will receive an email (and by text, to the mobile number provided to us during checkout) confirming that the goods are ready for collection as soon as your order has arrived at your selected store.
How long will my order be held at store?
Orders will be held at your selected store for a period of 7 calendar days from the date you receive notifications that they are ready for collection.
What happens if I do not/ am unable collect?
Orders sent to a Molton Brown store that are not collected within 7 calendar days will automatically be refunded in full to the payment method used at purchase. Please note refunds can take 5-7 workings days to show on your account.
What if I no longer require the order?
Please refer to our Returns Policy or contact our Customer Service Team via email at customerservice@moltonbrown.com or by Freephone at +44 (0) 808 1781188. Our lines are open 8am - 6pm (UK Time) Monday to Friday.
Order Delivery
Order delivery & tracking
How long will my order take to reach the store?
The delivery time for all Click & Collect orders can vary between 1-4 days. You will be notified by email (and by text to the mobile number provided to us during checkout) when the order has been dispatched, and again once it has reached our store and is ready for collection.
When will I know my order is ready for collection from the store?
You will receive an email (and by text, to the mobile number provided to us during checkout) confirming that the goods are ready for collection as soon as your order has arrived at your selected store.
How long will my order be held at store?
Orders will be held at your selected store for a period of 7 calendar days from the date you receive notifications that they are ready for collection.
What happens if I do not/ am unable collect?
Orders sent to a Molton Brown store that are not collected within 7 calendar days will automatically be refunded in full to the payment method used at purchase. Please note refunds can take 5-7 workings days to show on your account.
What if I no longer require the order?
Please refer to our Returns Policy or contact our Customer Service Team via email at customerservice@moltonbrown.com or by Freephone at +44 (0) 808 1781188. Our lines are open 8am - 6pm (UK Time) Monday to Friday.
Delivery issues
Please refer to our Returns Policy or contact our Customer Service Team via email at customerservice@moltonbrown.com or by Freephone at +44 (0) 808 1781188. Our lines are open 8am - 6pm (UK Time) Monday to Friday.
Click & Collect
How long will my order be held at store?
Orders will be held at your selected store for a period of 7 calendar days from the date you receive notifications that they are ready for collection.
What happens if I do not/ am unable collect?
Orders sent to a Molton Brown store that are not collected within 7 calendar days will automatically be refunded in full to the payment method used at purchase. Please note refunds can take 5-7 workings days to show on your account.
What if I no longer require the order?
Please refer to our Returns Policy or contact our Customer Service Team via email at customerservice@moltonbrown.com or by Freephone at +44 (0) 808 1781188. Our lines are open 8am - 6pm (UK Time) Monday to Friday.
Shipping information
When will I know my order is ready for collection from the store?
You will receive an email (and by text, to the mobile number provided to us during checkout) confirming that the goods are ready for collection as soon as your order has arrived at your selected store.
How long will my order be held at store?
Orders will be held at your selected store for a period of 7 calendar days from the date you receive notifications that they are ready for collection.
What happens if I do not/ am unable collect?
Orders sent to a Molton Brown store that are not collected within 7 calendar days will automatically be refunded in full to the payment method used at purchase. Please note refunds can take 5-7 workings days to show on your account.
What if I no longer require the order?
Please refer to our Returns Policy or contact our Customer Service Team via email at customerservice@moltonbrown.com or by Freephone at +44 (0) 808 1781188. Our lines are open 8am - 6pm (UK Time) Monday to Friday.
Returns
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Online Account
Creating an account
How long will my order take to reach the store?
The delivery time for all Click & Collect orders can vary between 1-4 days. You will be notified by email (and by text to the mobile number provided to us during checkout) when the order has been dispatched, and again once it has reached our store and is ready for collection.
When will I know my order is ready for collection from the store?
You will receive an email (and by text, to the mobile number provided to us during checkout) confirming that the goods are ready for collection as soon as your order has arrived at your selected store.
How long will my order be held at store?
Orders will be held at your selected store for a period of 7 calendar days from the date you receive notifications that they are ready for collection.
What happens if I do not/ am unable collect?
Orders sent to a Molton Brown store that are not collected within 7 calendar days will automatically be refunded in full to the payment method used at purchase. Please note refunds can take 5-7 workings days to show on your account.
What if I no longer require the order?
Please refer to our Returns Policy or contact our Customer Service Team via email at customerservice@moltonbrown.com or by Freephone at +44 (0) 808 1781188. Our lines are open 8am - 6pm (UK Time) Monday to Friday.
Account issues
Please refer to our Returns Policy or contact our Customer Service Team via email at customerservice@moltonbrown.com or by Freephone at +44 (0) 808 1781188. Our lines are open 8am - 6pm (UK Time) Monday to Friday.
Updating your details
How long will my order be held at store?
Orders will be held at your selected store for a period of 7 calendar days from the date you receive notifications that they are ready for collection.
What happens if I do not/ am unable collect?
Orders sent to a Molton Brown store that are not collected within 7 calendar days will automatically be refunded in full to the payment method used at purchase. Please note refunds can take 5-7 workings days to show on your account.
What if I no longer require the order?
Please refer to our Returns Policy or contact our Customer Service Team via email at customerservice@moltonbrown.com or by Freephone at +44 (0) 808 1781188. Our lines are open 8am - 6pm (UK Time) Monday to Friday.
Mailing list
When will I know my order is ready for collection from the store?
You will receive an email (and by text, to the mobile number provided to us during checkout) confirming that the goods are ready for collection as soon as your order has arrived at your selected store.
How long will my order be held at store?
Orders will be held at your selected store for a period of 7 calendar days from the date you receive notifications that they are ready for collection.
What happens if I do not/ am unable collect?
Orders sent to a Molton Brown store that are not collected within 7 calendar days will automatically be refunded in full to the payment method used at purchase. Please note refunds can take 5-7 workings days to show on your account.
What if I no longer require the order?
Please refer to our Returns Policy or contact our Customer Service Team via email at customerservice@moltonbrown.com or by Freephone at +44 (0) 808 1781188. Our lines are open 8am - 6pm (UK Time) Monday to Friday.
Our Products
Product safety
How long will my order take to reach the store?
The delivery time for all Click & Collect orders can vary between 1-4 days. You will be notified by email (and by text to the mobile number provided to us during checkout) when the order has been dispatched, and again once it has reached our store and is ready for collection.
When will I know my order is ready for collection from the store?
You will receive an email (and by text, to the mobile number provided to us during checkout) confirming that the goods are ready for collection as soon as your order has arrived at your selected store.
How long will my order be held at store?
Orders will be held at your selected store for a period of 7 calendar days from the date you receive notifications that they are ready for collection.
What happens if I do not/ am unable collect?
Orders sent to a Molton Brown store that are not collected within 7 calendar days will automatically be refunded in full to the payment method used at purchase. Please note refunds can take 5-7 workings days to show on your account.
What if I no longer require the order?
Please refer to our Returns Policy or contact our Customer Service Team via email at customerservice@moltonbrown.com or by Freephone at +44 (0) 808 1781188. Our lines are open 8am - 6pm (UK Time) Monday to Friday.
Pregnancy, Vegan & Allergens Information
Please refer to our Returns Policy or contact our Customer Service Team via email at customerservice@moltonbrown.com or by Freephone at +44 (0) 808 1781188. Our lines are open 8am - 6pm (UK Time) Monday to Friday.
Sustainability
How long will my order be held at store?
Orders will be held at your selected store for a period of 7 calendar days from the date you receive notifications that they are ready for collection.
What happens if I do not/ am unable collect?
Orders sent to a Molton Brown store that are not collected within 7 calendar days will automatically be refunded in full to the payment method used at purchase. Please note refunds can take 5-7 workings days to show on your account.
What if I no longer require the order?
Please refer to our Returns Policy or contact our Customer Service Team via email at customerservice@moltonbrown.com or by Freephone at +44 (0) 808 1781188. Our lines are open 8am - 6pm (UK Time) Monday to Friday.
Packaging
When will I know my order is ready for collection from the store?
You will receive an email (and by text, to the mobile number provided to us during checkout) confirming that the goods are ready for collection as soon as your order has arrived at your selected store.
How long will my order be held at store?
Orders will be held at your selected store for a period of 7 calendar days from the date you receive notifications that they are ready for collection.
What happens if I do not/ am unable collect?
Orders sent to a Molton Brown store that are not collected within 7 calendar days will automatically be refunded in full to the payment method used at purchase. Please note refunds can take 5-7 workings days to show on your account.
What if I no longer require the order?
Please refer to our Returns Policy or contact our Customer Service Team via email at customerservice@moltonbrown.com or by Freephone at +44 (0) 808 1781188. Our lines are open 8am - 6pm (UK Time) Monday to Friday.
Samples
How long will my order take to reach the store?
The delivery time for all Click & Collect orders can vary between 1-4 days. You will be notified by email (and by text to the mobile number provided to us during checkout) when the order has been dispatched, and again once it has reached our store and is ready for collection.
When will I know my order is ready for collection from the store?
You will receive an email (and by text, to the mobile number provided to us during checkout) confirming that the goods are ready for collection as soon as your order has arrived at your selected store.
How long will my order be held at store?
Orders will be held at your selected store for a period of 7 calendar days from the date you receive notifications that they are ready for collection.
What happens if I do not/ am unable collect?
Orders sent to a Molton Brown store that are not collected within 7 calendar days will automatically be refunded in full to the payment method used at purchase. Please note refunds can take 5-7 workings days to show on your account.